Please note of the refund policy. There are no refunds on style guides or e-books. Once you have begun your package or program there are no refunds. If you are unable to follow through with your scheduled appointment, you can reschedule up to 48 hours before your appointment online via Acuity Scheduling to avoid cancellation penalty ($200). No exceptions. If you are unable to reschedule for a future date and would like a refund, you will be refunded up to 75% of you package to cover administrative fees. Elevate you program has a 2 week refund after beginning program. Thank you for your business.